Client Care Representatives

We strive to be leaders in our profession and achieve success for our patients, our clients, and our team by pursuing excellence in veterinary medicine and customer service.

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Meet the Team

Our Client Care Representatives and Animal Care Attendants


Ashley has been a part of the Heartland family since May 2016. Ashley was born and raised in Mount Forest and currently still resides there with her daughter, her two cats Gordon and Gideon, and her loving golden named Gunner. She graduated from Laboratory Technician Program in London, ON. She’s always had a passion and love for animals. During her spare time, Ashley enjoys spending time with family, going to the beach, dining out, and taking road trips.



Cassandra graduated from Lambton College for Pre-Service Fire Fighting in 2018 and Fanshawe College for Emergency Telecommunications in 2019. Cassandra joined us here at Heartland in 2021 and is putting her telecommunications knowledge to work on our Client Care Representative Team. She keeps busy as a volunteer Fire Fighter for the Howick Fire Department and spends her time out of the office in her office at home, creating custom projects for friends and family.


Dani was born and raised in Waterloo and moved to Listowel in 2017. She currently lives in the country with her standard poodle Bodhi and her three cats; Lou, Myles, and Faye. Dani also has pet chickens; Mable, Mavis, Beatrice, Suzy, Rory, Dot, Stella, Ella, Bella, Billy, and Luci. Before joining the Heartland team in 2021, Dani has pursued her passion for animals through her career in the veterinary and animal care industry. Dani will continue to dedicate her life to loving and caring for animals. In her free time, Dani loves playing guitar and spending time with family, both 2 legged and 4 legged. Dani looks forward to meeting you and your furry friends!

Emma O


Emma is currently enrolled at the University of Guelph Ridgetown Campus for Veterinary Technology in the Alternative Program. She started school in September of 2020 and will plan to graduate in 2023 as a Veterinary Technician. She began her journey here at Heartland in August of 2016, where she started out as a student after school, working her way into the Animal Care Assistants role in 2020. Her interest within animal medicine all started in her younger years while growing up on a small hobby farm just outside of Listowel. She shares a family dog named Jackson, a golden retriever that loves to run and play on the farm. If you don’t see Emma at the clinic, you can find her playing baseball or hockey or up at her family cottage, where she enjoys being out on the water, four-wheeling, and snowmobiling. In her spare time, she enjoys spending time with her family and friends.

Lori is a proud mother of three young adult children, Lorynne, Avery, and Nick. She currently resides in the town of Mount Forest with her husband and Springer Spaniel, Kona. Lori enjoys spending time around the campfire with family, downhill skiing, watching the Blue Jays play baseball, and knitting.


Karen has been a long-time valued member of the Heartland family. Karen started working in our first building in 1978, taking on many roles of the clinic, and you can now find her friendly self as our Large Animal Receptionist. Karen lives on her “funny farm” outside of Listowel and enjoys spending time with her grandchildren and traveling in her spare time.



My name is Niah, and I currently reside in the town of Goderich, Ontario. My passion and enthusiasm for optimal care, health, and treatment of animals have been with me for as long as I remember. Currently, I am working towards my undergrad degree at the University of Guelph with an emphasis on animal studies. My family and I share three beloved pets: a Bernese mountain dog (Auggie) and two Bengal cats (Ali and Sanji). I enjoy being involved in equestrian activities, learning new things, and spending time with friends and family.


Megan is a mom of 3 and a dog mom of Thor and Loki. On top of being a part of the Heartland team, Megan is a member of Howick Township Council and active volunteer. Between the kids, dogs, committees, and her husband’s business, she is constantly on the go! When she has time to herself, Megan enjoys playing broomball or baseball, four wheeling and watching the Leafs and Blue Jays.


Rachel graduated with a diploma in Agriculture from the University of Guelph, Ridgetown Campus, in 2018. She joined the Heartland team later that year after working on a dairy farm for three years. You could usually find her at the Drayton location, but she has since branched out to the Listowel & Mount Forest locations as well. She lives in Gorrie with her three cats, Winston, Felix & Lily, and her Golden Retriever rescue, Stella. In her spare time, Rachel enjoys baking, reading, and going on adventures with Stella! She looks forward to meeting you and your furry friend!



Tara currently lives on a dairy farm just outside of Wallenstein. She has always loved animals and working with them. Tara has two horses and a dog. Tara enjoys riding her horses, snowboarding, playing sports, and being with friends in her spare time.



Sierra has had a love for animals her whole life. Before working for Heartland, she worked at a horse training facility for a number of years. Sierra joined the Heartland team in September of 2018 as a Client Care Representative and Animal Care Assistant. She is passionate about providing excellent customer service and making sure patients receive the best care. Sierra currently resides in Palmerston with her husband. When she is not at work, she enjoys going back to the home farm to ride her horses. She also loves the outdoors, camping, and her family and friends. Sierra is happy to be a part of the Heartland team and is excited to meet you and your four-legged friends!



My name is Sommer! I was raised and currently reside in Listowel. I graduated from Fanshawe College in 2019 with a diploma in Medical Office Administration. I joined the Heartland family in July of 2022. I am very passionate about providing excellent customer service and making sure your four-legged companion gets the best care. When I am not at work I enjoy walking, hiking, baking, cooking, camping, and crafting! I am honored to be a part of the Heartland Team and look forward to meeting you and your four-legged companion!

Emma R
Emma R.


Emma was raised in Arthur and Kitchener before moving to Listowel in 2015. She has two cats, Ivy and Otto, and a rabbit named Arlo. Before joining us at Heartland in February 2023, she worked in the customer service industry. She’s very excited to combine her love for animals with her passion for customer service. When she’s not at work, she enjoys reading, spending time outside in the summer, and caring for her plants and pets.



Bio coming soon!



Emily joined the Heartland team in 2019. Living on a cow/calf beef and sheep farm is where Emily’s passion for animals of all sizes began! The other four-legged residents on her farm include her dog Amber and her cat Maggie. Emily enjoys going on walks with her dog, helping on the farm, and spending time with family in her spare time.



My name is Grace, and I am currently enrolled in the Animal Biology Program at the University of Guelph. I have been with Heartland since 2021 and am excited to start my new position as an ACA. I enjoy spending my free time playing sports, hanging out with my dog and catching up with family and friends!



Bio coming soon