Client Care Representatives
We strive to be leaders in our profession and achieve success for our patients, our clients, and our team by pursuing excellence in veterinary medicine and customer service.
Meet the Team
Our Client Care Representatives and Animal Care Attendants
Ashley
Ashley has been a part of the Heartland family since May 2016. Ashley was born and raised in Mount Forest and currently still resides there with her daughter, her two cats Gordon and Gideon, and her loving golden named Gunner. She graduated from Laboratory Technician Program in London, ON. She’s always had a passion and love for animals. During her spare time, Ashley enjoys spending time with family, going to the beach, dining out, and taking road trips.
Daniella
Dani was born and raised in Waterloo and moved to Listowel in 2017. She currently lives in the country with her standard poodle Bodhi and her three cats; Lou, Myles, and Faye. Dani also has pet chickens. Before joining the Heartland team in 2021, Dani has pursued her passion for animals through her career in the veterinary and animal care industry. Dani will continue to dedicate her life to loving and caring for animals. In her free time, Dani loves playing guitar, reading and spending time with family, both 2 legged and 4 legged. Dani looks forward to meeting you and your furry friends!
Lori
CCR/ACA
Lori joined the Heartland team in August of 2022 and can often be found at the Mount Forest location. She is a proud mother of three young adult children; Lorynne, Avery, and Nick. Lori has a long-standing love for animals, including her springer spaniel, Kona. She enjoys spending time downhill skiing and around the campfire with family.
Niah
ACA
My name is Niah, and I currently reside in the town of Goderich, Ontario. My passion and enthusiasm for optimal care, health, and treatment of animals have been with me for as long as I remember. Currently, I am working towards my undergrad degree at the University of Guelph with an emphasis on animal studies. My family and I share three beloved pets: a Bernese mountain dog (Auggie) and two Bengal cats (Ali and Sanji). I enjoy being involved in equestrian activities, learning new things, and spending time with friends and family.
Megan
CCR/ACA
Megan joined the Heartland family in September of 2022. She is normally found in the Listowel and Mount Forest locations. Aside from working at Heartland, Megan serves as the Deputy Reeve of Howick Township and is a dedicated volunteer in her community. She lives in Gorrie with her 3 kids that keep her busy with sports and activities. In her spare time, Megan enjoys playing broomball and baseball, four-wheeling, reading, and watching the Leafs and Jays.
Rachel
Rachel graduated with a diploma in Agriculture from the University of Guelph, Ridgetown Campus, in 2018. She joined the Heartland team later that year after working on a dairy farm for three years. You could usually find her at the Drayton location, but she has since branched out to the Listowel & Mount Forest locations as well. She lives in Gorrie with her three cats, Winston, Felix & Lily, and her Golden Retriever rescue, Stella. In her spare time, Rachel enjoys baking, reading, and going on adventures with Stella! She looks forward to meeting you and your furry friend!
Tara
CCR/ACA
Tara currently lives on a dairy farm just outside of Wallenstein. She has always loved animals and working with them. Tara has two horses and a dog. Tara enjoys riding her horses, snowboarding, playing sports, and being with friends in her spare time.
Sierra
CCR/ACA
Sierra has had a love for animals her whole life. Before working for Heartland, she worked at a horse training facility for a number of years. Sierra joined the Heartland team in September of 2018 as a Client Care Representative and Animal Care Assistant. She is passionate about providing excellent customer service and making sure patients receive the best care. Sierra currently resides in Palmerston with her husband. When she is not at work, she enjoys going back to the home farm to ride her horses. She also loves the outdoors, camping, and her family and friends. Sierra is happy to be a part of the Heartland team and is excited to meet you and your four-legged friends!
Sommer
CCR/ACA
Sommer was born and raised in Listowel. She currently resides in Listowel with her boyfriend, stepdaughter, and their golden retriever River and their tripod cat Stitch. Sommer graduated from Fanshawe College in 2019 with a diploma in Medical Office Administration and she then joined the Heartland team in July of 2022. When she is not at work, she enjoys crafting, reading, baking and spending time with family and friends! She looks forward to meeting you and your four-legged companion!
Emma R.
CCR/ACA
Emma was raised in Arthur and Kitchener before moving to Listowel in 2015. She has two cats, Ivy and Otto, and a rabbit named Arlo. Before joining us at Heartland in February 2023, she worked in the customer service industry. She’s very excited to combine her love for animals with her passion for customer service. When she’s not at work, she enjoys reading, spending time outside in the summer, and caring for her plants and pets.
Emily
ACA
Emily joined the Heartland team in 2019. Living on a cow/calf beef and sheep farm is where Emily’s passion for animals of all sizes began! The other four-legged residents on her farm include her dog Amber and her cat Maggie. Emily enjoys going on walks with her dog, helping on the farm, and spending time with family in her spare time.
Grace
ACA
My name is Grace, and I am currently enrolled in the Animal Biology Program at the University of Guelph. I have been with Heartland since 2021 and am excited to start my new position as an ACA. I enjoy spending my free time playing sports, hanging out with my dog and catching up with family and friends!
Charlotte
CCR
Nicole G.
CCR/ACA
Delaney
CCR
Tracey
Bio coming soon!
Avery
Bio coming soon!
Mary F.
My name is Mary, and I currently live in Elmira, Ontario with my parents, four younger siblings and our family dog. My love and passion for animals of all species started at a very young age. From helping during milking time at my grandparent’s farms in Mexico, to befriending the farm dogs and barn kittens, I love any animal I can get my hands on. I enjoy hiking, cooking and travelling in my spare time. I can’t wait to meet you and your four-legged friends!
Leah
CCR
My name is Leah, and I joined the Heartland team in 2022. I live on my family’s beef and sheep farm where my love of animals began. We have a dog named Koda as well as many barn cats. In my spare time I enjoy baking, playing guitar, and spending time with friends.